We want you to feel confident when shopping with ProBeautyGear. Please review the following return conditions before making a purchase.
Return Requests
To request a return or exchange, contact hello@probeautygear.com within 14 calendar days of delivery. Please include your order number and the reason for the request. Do not return a product without receiving authorization and return instructions from us. Once authorized, the approved return must be shipped within 7 calendar days.
Return Eligibility
For change-of-mind returns, products must be unused, unopened, unaltered, and returned with their original packaging, accessories, manuals, and included promotional items. Products that are used, damaged, altered, incomplete, or missing original components may not qualify for a return. For health and hygiene reasons, certain opened or used personal-care, grooming, cosmetic, liquid, blade, or other hygiene-sensitive products may not be eligible for change-of-mind returns. Products marked Final Sale are not eligible for ordinary change-of-mind returns, except where otherwise required by applicable law.
Restocking Fees and Return Shipping
Approved change-of-mind returns are subject to a 15% restocking fee based on the returned item price. Customers are responsible for return shipping costs for change-of-mind returns. Original outbound shipping charges are generally non-refundable. These deductions do not apply when we confirm that we supplied an incorrect or defective item and determine that ProBeautyGear is responsible for the return. We recommend using a trackable shipping method for all authorized returns.
Damaged, Incorrect, or Defective Products
Contact us as soon as possible if your order arrives damaged, incorrect, or appears defective. For visible shipping damage or an incorrect item, please contact us promptly and preferably within 48 hours of delivery. Include photos or video whenever they help demonstrate the issue. After reviewing the request, we will provide the appropriate next steps, which may include a replacement, return, refund, or warranty process.
Refunds
Approved refunds are issued to the original payment method after the returned product has been received and inspected. Our target processing time is 5-10 business days after approval, although your bank or payment provider may require additional time before the funds appear in your account.
Exchanges
Exchanges are subject to product availability. Barber chairs, salon furniture, and oversized products may require separate return instructions and freight arrangements. Nothing in this policy is intended to limit rights that cannot be waived under applicable law.