Warranty coverage varies by product, brand, and manufacturer. Please review the applicable product page and any warranty information included with your purchase for details regarding coverage, duration, exclusions, and claim procedures.
Requesting Warranty Assistance
For warranty or product-support questions, email hello@probeautygear.com and include your order number, product name, a description of the issue, and photos or video when helpful. If the product has a serial number, please include it. Keep your order confirmation or other proof of purchase.
Review and Service
We will review your request and advise you on the appropriate service process. Depending on the product and applicable warranty, service may be handled by ProBeautyGear, the supplier, or the manufacturer. Please do not return or ship a product to any address until you receive instructions.
Product Care
Follow all manufacturer instructions relating to charging, maintenance, cleaning, storage, and safe use. Warranty exclusions may include normal wear, misuse, accidental damage, improper maintenance, unauthorized modification, or other conditions specified by the manufacturer or product warranty. Approval of a warranty claim does not automatically mean that a product qualifies for a refund.