Order Processing
In-stock orders are normally prepared for shipment within 1-2 business days, excluding weekends and holidays. Orders requiring payment, address, or fraud verification may take additional time. Preorder and backorder timing, when applicable, will be displayed separately on the product page or communicated before shipment.
Shipping Rates and Delivery Estimates
Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout before payment. Processing time and carrier transit time are separate. Delivery estimates may vary depending on destination, carrier service, weather, holidays, and other circumstances outside our control. Free shipping applies only when specifically displayed as part of an offer or at checkout.
Tracking
When tracking information becomes available, we will send it to the email address associated with your order. Tracking information may take some time to update after a shipping label is created or after the carrier receives the package. If your shipment appears delayed or missing, contact hello@probeautygear.com with your order number so we can assist you.
Shipping Addresses
Please review your shipping address carefully before completing your order. If an address correction is needed, contact us immediately. We will make reasonable efforts to update the order, but changes may not be possible once the shipment has entered fulfillment or has been transferred to the carrier.
Oversized Items and Furniture
Barber chairs, salon furniture, and other oversized products may require freight shipping or special delivery arrangements. Delivery methods, additional charges, and special requirements for oversized products will be communicated when applicable before shipment.
Damaged Deliveries
Please keep the original packaging and report visible shipping damage as soon as possible. When appropriate, provide photos of the product, shipping carton, internal packaging, and shipping label. For freight deliveries, note visible damage on the carrier's delivery receipt before accepting the shipment whenever possible. We will review the information and advise you on the appropriate next steps.